Alex Wakefield

"The girl who answered was very pleasant, listened to my inquiries ( to which I said may be confusing, as I was not sure how to word my difficult mish-a-mosh I wanted to find out more about, as there were many variables), and said she would give as much info as she herself understood, but if she was unsure, she would reach out to someone else for more specific clarification. I had a bit of anxiety at the beginning with my questions about coverage possibilities in making various changes ( I was looking to see how different changes would reflect in costs)- and she was immensely calm, pleasant, and very helpful in clarifying things for me. She even told me that under Ohio law someone would be covered in a specific vehicle of their company's for work- which I was unaware of! I have had nothing but good interactions with this company in the 2 years with them. They are professional in manner, always clear, and get back to you quickly, if you leave messages. Far, FAR exemplary service compared to other offices I have dealt with in the past. As it stands now, I would HIGHLY recommend them. I have found their policy coverages comparable to other lateral companies. But as with insurances, you will have personal variables. As far as service though- the people & professionalism standards there now seem quite Top-Notch!"

"Steve called me the other day and told me they were canceling my auto insurance due to too many claims. I had a rash of bad luck for a while with chips in my windshield (which is not my fault), a few tows, and one accident. Been with the company for well over 15 years. You would think they would just raise my monthly rate but no. Just a rude call to let me know I was being canceled, but they had NO problem keeping my home owners insurance. Over the years I had no problem with them but the last 2 or 3 years have not been good. We switched to a different company with better coverage at the same amount and were treated with nothing but respect. Just a year or so ago we were a few weeks late paying our monthly. Both my wife and I have a credit rating of over 800 and never miss a bill. We just forgot to pay it. State Farm called and told us if we don't make the payment right away they were going to drop us. Who threatens a customer of 15 years like that who has a record of consistently paying on time? A company that does not care about the hand that feeds them."

"After progressive literally doubled my car insurance rates after my first speeding ticket in 15 years I decided to shop around. Each company I obtained a quote from took forever, except State Farm. Julie from State Farm got me the info I needed so quickly my head was spinning! And, the best part? They had the best coverage AND the best rates. I switched then and there and she had everything done seamlessly and quickly. Call Julie, you won't be disappointed!!"

"When I moved to the area, I was looking for a new insurance agent. I googled and Alex's name came up with great reviews so I decided to give them a call and I'm so glad I did. Julie has been very friendly and helpful in transferring all my information and following up with me. They've been great to work with!"

"I have been VERY pleased with the service at this location, specifically with Kelli Kaiser. She's very friendly, knowledgeable, informative, clear and concise, easy to reach, and great to work with. She helped me with my car and renters insurance policies. I never really did much with my insurance, but when it came time to make changes, Kelli did a wonderful job to help me make adjustments. Thank you Kelli and State Farm!"